Conditions of Use

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with an be bound by the following terms and conditions of use, which together with our privacy policy govern graham sweet studios relationship with you in relation to this website. The term "graham sweet studios"or "us"or "we" refers to the owner of the website whose business address is: Graham Sweet

Unit 7, Gabalfa Workshops

Excelsior Industrial Estate

Clos Menter

Western Avenue CF14 3AY

Graham Sweet Studios is a trading name of Graham Sweet.

The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

� Only Trade customers may purchace from this website. � Only persons aged 18 and over may order from this website. � The content of the pages of this website is for your general information and use only. It is subject to change without notice. � Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. � Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. � This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. � All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. � Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. � From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). � You may not create a link to this website from another website or document without our prior written consent. � Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, and Wales. Privacy Policy

 

This privacy policy sets out how graham sweet studios uses and protects any information that you give when you use this website. graham sweet studios is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. graham sweet studios may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20/09/2009.

 

What we collect We may collect the following information: � name � contact information including email address � demographic information such as postcode, preferences and interests � other information relevant to customer surveys and/or offers

 

What we do with the information we gather

 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

� Internal record keeping. � We may use the information to improve our products and services. � We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. � From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How we use cookies A cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

� whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes � if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@polycraftsupplies.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Graham Sweet, Unit 7, Excelsior Industrial Estate, Clos Menter, Western Avenue, Cardiff, CF14 3AY. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

GENERAL

Please note that our premises are not open to the public and therefore we are unable to process any orders or returns on site.

 

 

Dispatch times

Dispatch times will vary from product to product. Where multiple items are ordered, the longest dispatch time will apply to all items unless prearranged. Below is a guide to dispatch times. Please note that these are not set in stone, if your order is very urgent - or an exact delivery day is critical, please call the studio or click on live support to double check prior to ordering - We can normally squeeze urgent orders through :)

>Polystyrene balls - up to 290 mm diameter - normally available for same day dispatch ( if ordered before noon ) 
>Polystyrene balls - over 290 mm diameter - often available for same day dispatch ( if ordered before noon ), sometime a lead time of 2 to 3 days depending on stock 
>Plain white snowflakes / stars / reindeer - up to 877 mm diameter - normally dispatched in 1 to 2 working days.
>Plain white snowflakes / stars / reindeer - over 877 mm diameter - normally dispatched in 1 to 3 days 
>Glittered Snowflakes / stars / reindeer - normally dispatched in 2 to 4 working days.
>Glittered balls / baubles up to 390 mm diameter - normally dispatched in 2 to 3 working days. 
>Glittered balls / baubles over 390 mm diameter - normally dispatched in 3 to 5 working days. 
>Snowmen, penguins and other 3d Christmas props - normally dispatched in 5 to 6 working days. 
>Clear plastic balls -Normally available for same day dispatch.
>Other clear plastic shapes, including santas, stars, boxes etc.. - Lead time TBC.. Please call prior to ordering.

In the unlightly event that we are unable to meet the above lead times, we will contact you to let you know the soonest we can dispatch.

If this is not acceptable, then we can issue a full refund and cancel the order.

Shipping times
In normal circumstances, all the couriers we use deliver when expected, however, please note that we can not guarantee delivery times, only to dispatch on time with the chosen delivery method.
The closes to guaranteeing a delivery time is with a dedicated door to door service which is charged by the mile.
Any delivery method may be subject to weather, traffic, and other unforeseen circumstances.

When you check out you will be presented with a range of delivery options - depending on the size of the items you have ordered.
The following shipping times are in addition to the dispatch times quoted above.

>Standard courier - small items - for snowflakes 380 mm and under - Royal mail special delivery - normally next working day - signature required. 
>Standard Courier - Normally TNT - Next working day.
>Standard Courier Large - Parcelforce - 2 working days.
>Pallet delivery - Next working day. 
>Door to door delivery - Priced by the mile - please call for more info,

 

Returns

We must be contacted prior to the return of any goods regardless of circumstances > If a product is defective we need to know within 3 days of receipt. We will replace any items that were delivered damaged free of charge.

We are TRADE ONLY - Our products are made to order, so we can not accept any returns unless the items are faulty, or not as described.

Canceling a paid order.

If you need to cancel an order, please phone the studio ASAP. If you have ordered out of normal working hours, please email the studio straight away.
Most of our products are manufactured to order, and work may begin on your order soon after it is placed.
Once you order has been produced, we are unable to cancel it.

Contact us:

Graham Sweet Studios
Units 6 7 & 8 Clos Menter.
Excelsior Industrial Estate.
Western Avenue
Cardiff
CF14 3AY
United Kingdom.

Please note that we are not open to the public. If you need to see us in person, please call to arrange an appointment.

Phone:

Sales: 029 20 522 510 
International Dialing: +44 29 20 522 510
Email: sales@grahamsweet.com

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